英雄联盟电子竞技

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走进大厅直击政务服务“短板”

阳泉市政府 media-champ.com 2018-07-22 08:13 来源:阳泉日报 放大 正常 缩小

  “水深则鱼悦,城强则贾兴”。政务中心体现城市形象,是政府窗口、市民之家,在深化“放管服效”改革、优化营商环境工作中,发挥着“主力军”和“排头兵”的作用。我市启动市政务中心新址搬迁工作后,办公面积2.5万平方米的新政务中心于5月28日正式启动运行,记者日前来到这里,围绕全市“比安庆、找差距、谋对策、抓落实”活动主题进行采访——

  比安庆 找差距 我们的“短板”在哪儿?

  zaiquanshizhuanxingfazhandeguanjianshiqi,woshidangzhengdaibiaotuanfuanqingkaochaxuexi,daizhewentiqujing,tongguoduibianqing,genghaodichabaiwoshidewenti。benbaozhuanfangshixingzhengshenpijujuzhangwangqianyuan。tashuo,jinnianlai,woshishenrutuijin“fangguanfuxiao”gaige,jiakuaizhengfuzhinengzhuanbian,dazao“liuzui”yingshanghuanjing,qudeleduofangmiandegaigechengxiao,jidadijifaleshichanghuoliheshehuichuangzaoli。danduibiaoxianjin、duibianqing,kunraowoshiyingshanghuanjingjianshedewentihaibijiaotuchu。

  yishigaigecuoshidetuijinluoshibupingheng。dangdeshibadayilai,guowuyuan、shengzhengfumeiniannianzhongdouyaozhaokaiyici“fangguanfu(xiao)”gaigedianshidianhuahuiyi,duigaigegongzuojinxingnianduzongjieanpai。congwoshi“fangguanfuxiao”gaigerenwufengongfanganlaikan,anpaidezhongdiangaigerenwujiuyou4dafangmian72xiangzhiduo,jihushejidaoshixianliangjisuoyouzhengfubumen,qizhongshijiqiantoubumenjiuda14ge。danzaigaigetuijinguochengzhong,bumenzhijian、xianquzhijian,butonggaigecuoshideluoshifangmian,congsixiangrenshi、renwurenling、cuoshiluoshidaogaigechengxiao,douyouchengdubutongdechabie。yixietiaoxianzhuzhuadeshixiang,rushangshizhidugaige、banshuifuwugaige、gonganbianminfuwugaige、budongchandengjigaigedengdingcengshejihao,tuijinliduda,qudexiaoguojiubijiaohao,qunzhongheqiyedetiyandu、huodegandoubijiaoqiang。danzaiqitaxuduoyuqiyequnzhongguanximiqiedeshixiangshang,dajiawangwangbaoshouchuantongsiweidingshihexingweiguanxing,xiguanyunabenbumentiaotiaokuangkuangshuoshi,zuodengshangjichutaizhengce,gaigerenwuluoshichihuan。

英雄联盟电子竞技  ershi“yiwang、yimen、yici”gaigetuijinman。yingshanghuanjinghangaizhengcehuanjing、fazhihuanjing、shehuihuanjing、shichanghuanjingdengduogefangmian,danzhengwufuwuhuanjingshoudangqichong、zhiguanzhongyao。qunian,dangzhongyang、guowuyuanxianhouchutaile《guanyushenrutuijinshenpifuwubianminhuadezhidaoyijian》he《jinyibushenhua“hulianwang+zhengwufuwu”tuijinzhengwufuwu“yiwang、yimen、yici”gaigeshishifangan》lianggezhongyaodetonglingxingwenjian,zhiminglezhengwufuwugaigedemubiao、fangxiangherenwu。danduibiaoduibiao,womendechajuhaihenda。biru:“xinxigudao”“shujubilei”chengweizhangqizhiyuewoshizhengwufuwuxinxihua、zhihuihuadezuidapingjing。guowuyuanyaoqiuzhengwufuwushixiang“shangwangshiyuanze、bushangwangshiliwai”,danmuqianwoshijinyou71%shenpishixiang、410tiaogonggongfuwushixiangjinzhuwangshangpingtai,erqiewangbanfangshidanyi、wangbanliantiaobuzhang、fuwushendubugou。guowuyuanyaoqiuchuduichangdiyouteshuyaoqiudezhengwufuwushixiang,jinzhuzhengwudatingbixuzuodao“yingjinbijin”,danwomenyixiebumenrengcunzaibuyuanjin、beidongjinhuojinzhushixiangshouquanbudaowei、qunzhongbanshiliangtoupaodewenti。xiangkaifaqufangquanshouquan,mouxiefangmianhaicunzaijiufangerfang、yifanglezhihuobujingzhun、budaoweideqingxiang。“zuiduopaoyici”“bujianmianshenpi”yijingchengweiquanguozhengwufuwugaigedepubianxinglinian,erwomenmianduishenpifuwushixiang“jiancengji、jianhuanjie、jiancailiao、jianshixian、youliucheng”deyaoqiu,renggubuzifeng、baocanshouque,jianchishangmianzenmeding、womenzenmezuo,buyuanchuangxin、buhuichuangxin、buganchuangxin。

英雄联盟电子竞技  sanshizhongdianlingyugaigechuangxinliangdianshao。qiyekaibandengji,woshengzonggaishifanqu、jinzhongshizhengwudating、jinzhongkaifaqudengdiyijiwomenqukaochadeanqingshidouyijingshixian3tian“paowan”congshelidengji(hanmingchengyuxianhezhun)、yinzhangkezhi、shoucifapiaoshenlingquanliucheng,qihexinshishishilianheshenpi、tigongzonghebangbanfuwu。danwomendechengnuoshixianrengranwei5tian,xinxiercilurudechengxuhaihenfansuo。budongchandengjisuirantiqianshixiandiya、zhuxiao、chafengdengji3gegongzuoriyinei,zhuanyidengji5gegongzuoriyineibanjiedemubiao,dan“hulianwang+”shuipinghaijiaodi,yushuidianqinuandenggongyongfuwudanweishouxubanlidexietonghua、bianjiehuachengduhaibugao。yibangongyexiangmu、gongchengjianshexiangmushenpishixianyajiandao45tian、100tianderenwuyiranfanzhong,tebieshizaizhengfutongyitigongjianshetiaojian、tongyitigongfuwushixiangheduishenpiliucheng4gejieduanshixing“yijiaqiantou、yichuangshouli、bingxingbanli、jichengfuwu”fangmian,zhidujizhi、fuwunenglidouyoujiaodaqianque。xiangmuluodisuoxunongyongdizhuanyongzhengshou、kaifaqupingtaidazao、“biaozhundi+chengnuozhi”tuixingyijizhongjiefuwu、quyupinggu、lianhepingshen、lianheyanshoudengduogehuanjiehefangmiandegaige,liduhejinzhandouhaibugouda。xianquzhengwudatingchengzainengliyouxian、jinzhubumenheshixiangbuquan、bumenxietongjizhibudaowei、fuwurenyuanshulianghenenglibuzudengwentipubianbijiaotuchu。

  sishiyouhuayingshanghuanjinghaiweichujiquanfangwei。conggongzuotuijinshanglaikan,xialiewentijidaijiejue:diyi,tongchoumouhua、xietongtuidongdelidubuda。shenhua“fangguanfuxiao”gaige、tuijinzhengfuzhinengzhuanbian、yingzao“liuzui”yingshanghuanjing,shiquanfangwei、xiliehuaderenwu,shejifangmianduo、bumenduo、nandianduo,jiyousixiangguannianshufu、youyoutizhijizhizhiyue、haiyouguhualiyifanli,bixuxingchengdangweizhengfutongchouzhua、zhuzebumenqiantouzhua、xiangguanbumenxietongzhua、shixianliangjiyiqizhuadegongzuogeju,jiaqiangmubiaodaobi、duchawenxiao、kaohejili。dier,duibiaozhaocha、zhengxianjinweidefenweibunong。“renrendoushiyangquanxingxiang,renrendoushiyingshanghuanjing”haimeiyouzhenzhengxingchengqiangliegongshi。yuxianjindiquxiangbi,renjiachangdao“fawujinzhijikewei”,womenbaoshou“fawushouquanbukewei”;renjiadechuangxinjingyanyishangshengweiguojiacengmiandezhengce,womenrengxunguidaojubuganyueleichibanbu;renjiajiandiyijiuzheng、jianjiangbeijiuduo、jianhongqijiukang,womenmianduixinshengshiwubuyiweiran、buyiweiyi、butongbuyang。disan,bianminliqi、pochuchenkededandangbugou。duiqiyehequnzhongbanshinan、banshifandewentiquefazhenqingshigan,duiruhebianliqiyequnzhong“banhaoyijianshi”,buquzhudongziwogeming、shanfanjiujian,ershixiancongbumenbenweichufa,banzhezhengceguidingshuoshi。disi,tupopingjing、shunshierweidefangfabuduo。chuangyouzhengwufuwuhuanjingdeguanjianshijiejuebumenjianxinxibugongxiang、yewubuxietongdewenti,zheiyeshizaocheng“qipazhengming”“xunhuanzhengming”cengchubuqiongdegenbenyuanyinsuozai。bixushunying“hulianwang+”、dashuju、yunjisuandengxiandaixinxijishu,zaigoujizhi、zaizaoliucheng,xingjianzhengzhidao、gefankezhibi、shigongpingzhice、changbianlizhimen。(benbaojizhe)

  安  庆

  anqingshidazao“huibanshi、huishenpi、huijianguan”zhihuizhengwuxinmoshi,wangshangkebanshixiangdadao95%,diyipi32geshixiangshixian“quanchengwangban”。

  anqingshiyituozhengwuyunpingtaijirenkouku、farenku、zhengzhaoku、ziranziyuanhekongjiandiliku,tuidongzhengwuxinxishuju“yicihuiju、duocigongxiang”,leijitigongshujujiaohuan800yuwantiao。

英雄联盟电子竞技  anqingshishulibingshixian“jinyimen”shixiang1146xiang(chaifencheng“kelihua”zuixiaoyunxingdanyuan1915xiang)。

英雄联盟电子竞技  anqingshizaizhengwufuwupingtaihedatingkaishe“zhangsanjiaoyiwangtongban”zhuanlan、zhuanchuang,shixian30geqiyeshixiang、21gegerenshixiangzaihu、zhe、su、wande14gechengshikuaquyutongban。

  2016nianchu,zaizhongguoxingzhengtizhigaigeyanjiuhuiduiquanguo288gedijishidezhengfutouzishenpigaigejinxingdejixiaocepingzhong,anqingshihuodiyimingjiaji,qiyekaibanshenpiyasuozai1gegongzuoribanjie。

  阳  泉

  woshizhengwushixiangwangshangkebanlvniandijiangdadao80%,wangshangbanshishenduhaixuyaojinyibutigao。

  woshishijishujugongxiangjiaohuanpingtaizhengzaijianshedangzhong,xuyaojinkuaidatonggebumenzhengwuxinxixitong,bingheshengjipingtaiduijie。

  woshizhengwudatingxinzhiqiyonghou,xingzhengshenpi、gonggongfuwu、bianminfuwu“sanweiyiti”degejuzhengzaixingcheng,“yichuangshouli”moshichubugoujian,shangxujinyibutigaozhengwufuwudebiaozhunhua、xietonghua、jingxihuashuiping。

  woshi“siji”bianminfuwutixizhengzaigoujian,zhengwushixiang“yidongban、zizhuban、jiujinban、duodianban”demoshixuyaojiakuaituozhan。

  woshigongchengjianshexiangmushenpizhidugaigezhengzaituijin,xuyaojiakuailiuchengyouhua、jizhizaigou、bumenxietong,shangshizhidugaigehaixujinyibushenhua。

  比安庆   谋对策 如何补“短板”

英雄联盟电子竞技  “yaoxiangtishengyingshanghuanjing,jiubixuyouzhimianwentideyongqi。”shixingzhengshenpijujuzhangwangqianyuanzhichu,wulunduodadekunnanheduoyanzhongdewenti,douxuyaoyitiaoyitiaobaichulai,zhiyaonachukeguangongzhengdetaidu,jiumeiyougongkebuledenanti。zhenduixiayibudedasuan,wangqianyuancongsigefangmianjinxingleguihua。

  diyi,yaojinyibumingqueyouhuahuanjing、shenhuagaigedemubiao。yaojiansheyigetixi。xiabannian,yaozaimeigexianqudazao2zhi3geshequ(cun)bianminfuwushifandian。tebieshitongguo“zhengyinhezuo”moshi,yujiaoqunongxinshelianshoudazaoyi“hulianwang+zhengwu+jinrong”weitesede“nuanyangyangjinfuyizhan”shequbianminshifanpinpai。

  dazaolianggepingtai。yiquanshizhengwuxinxishujuzhenghegongxiangweiqiji,jinxing“zhengwufuwupingtai”gongnengshengji,bingyujianxinghezuokaifashangxian“quanhaoban”zhengwufuwushoujiapp,tuozhan“wangshangban、yidongban、zizhuban、jiujinban”qudao,zengqiangqunzhongheqiyebanshidezhinenghua、bianlihuatiyan;jianlishixian(qu)tongyide“12345”zhengwurexianpingtai,goujianwoshizhengwufuwuzongkefu。

英雄联盟电子竞技  youhuasanxiangfuwu。shixian(qu)liangjizhengwudating,yaoweiraoqiyekaibansheli、touzixiangmushenpi、shehuiminshengshixiang,goujian“yichuangshouli”zhengwufuwuxinmoshi,tongguojizhizaigou、liuchengzaizao,wanshan“qiantaizongheshouli、houtaifenleishenpi、tongyichuangkouchujian”defuwujizhi。

  tuozhan“siban”fanwei。weiraoyuqiyequnzhongmiqiexiangguandexingzhengshenpi、gonggongfuwushixiang,zaishulichutaiyipi“mashangban、wangshangban、jiujinban、yiciban”shixiangqingdan。

  weirao“wuhua”chuangxin。tuijinzhengwushixiangbiaozhunhua,jiakuaishixianzhengwufuwushixiangguojia、sheng、shi、xian(qu)“sijisitong”;tuijinshenpifuwuxietonghua,congweiqiyequnzhong“banhaoyijianshi”dejiaoduchufa,youhuafuwuliucheng,jiaqiangbumenxietong;tuijingonggongfuwubianminhua,jinyibushulituozhanshixiangqingdan,ranggonggongfuwugengjiabianlikeji;tuijinzhongjiefuwushichanghua,jianshezhongjiefuwu“wangshangchaoshi”,jiangdizhunrumenjian,zengqiangliangxingjingzheng,tigaofuwuzhiliang;tuijinjianguanfangshixinxinghua,jiakuaishuliwanshan“hulianwang+jianguan”shixiangqingdan,shishibushukaizhanzhihuijianguan。

英雄联盟电子竞技  dier,yaomouhuabianminliqi、tiexinfuwushizhao。yaodalituijin“yiwang、yimen、yici”gaige。zai“yiwang”fangmian,niandiqian,zhengwufuwushixiangwangshangkebanlvyaodadao80%yishang。tongshi,yaotuozhanwangbanshendu,yanzhangbanshiliantiao,tuijinshixian“quanchengzaixian、yiwangtongban”。zai“yimen”fangmian,tongguo“sijisitong”biaozhunhuaqingdanshuli,tuidongzhengwufuwushixiang“yingjinbijin”,jiezhuxinzhengwudatingqiyongdeqiji,goujianwoshishenpifuwu、gonggongfuwu、bianminfuwushixiang“sanweiyiti”、jizhongbanlixingeju。zai“yici”fangmian,tongguoxianshangxianxiafuwuronghe,tuidonggengduoshixiangbanlishixian“zuiduopaoyici”“yicibuyongpao”。

  chixushenhua“3545”zhuanxianggaige。yushichangjianguandengbumenpeihe,jiangqiyekaibandengjishixianquanliuchengguifanzai3gegongzuoriyinei。budongchandengjizhongxinjinzhuzhengwuzhongxinxinzhihou,quanmianqidong“hulianwang+budongchandengji”he“yichuangshouli、bingxingbanli”gaige。weiraoyibangongyexiangmu、gongchengjianshexiangmushenpiyasuozhi45ge、100gegongzuorimubiao,yuxiangguanbumenpeihe,dalidujingjianbuheli、bubiyaodeshenpishixiangheqianzhitiaojian;daliduxiafanghuoweituoxiajijiguanshishishenpi;daliduhebingbanlishenpishixiang;daliduzhuanbianguanlifangshi,tuozhanneibuxiezuoshixiang;dalidudiaozhengshenpishixu、jingjianshenpihezhuntiaojian;dalidutuixing“gaozhichengnuozhi”。

英雄联盟电子竞技  fengfutuozhanbianminliqifuwujucuo。gejizhengwudatingyaoshulaochuangkouyishi、xingxiangyishi、fuwuyishi,congzixunfuwu、yindaofuwu、bangbanfuwudaojutaifuwu,douyaoqueligaodebiaozhunheyaoqiu,peiqipeizubiyaodezizhushebei、bianminsheshi,zengqiangqunzhongdetiyangan。chuangkourenyuanyaozhuanbianguannian,zuodaoqunzhongzhishang、fuwuzhishang,zhenzhengba“dianxiaoer”jingshenneihuayuxin、waihuayuxing。

英雄联盟电子竞技  goujianyouhuayingshanghuanjingzhangxiaojizhi。jinnian,shengzhengfuzaiquanshengyukaizhanleyingshanghuanjingpingjiagongzuo。daipingjiabaogaofabuhou,yaoduizhaopingjiajieguo,zuzhixiangguanbumenzhenduicunzaiwentijinxingrenzhenyanjiu,zhidingxiangguancuoshi,queshidadao“yipingcugai、yipingcuyou、yipingcuzhuan”dexiaoguo。

  disan,yaozhuqiangtongchoutuijin、xietongliandongjizhi。ba“fangguanfuxiao”gaige、youhuayingshanghuanjingzuoweiquanmiantuijingelingyugaigehezhuanxingfazhande“niubizi”,tuidonggejigebumenanzhao“sigeqinzi”deyaoqiu,jiaqianggongzuoluoshi。jianquanwanshangongzuojizhi。shixingwentidaoxiang、gaigedaoxiang、mubiaodaoxiang,tigaozhuagaigedezhenduixing、xietongxingheyouxiaoxing。jianligaigeshixiangqingdan、taizhangguanlizhidu,jianliyuedubaogao、jidufenxi、bannianxiaojie、niandukaopingzhidu,jianligongzuolihui、bumenlianxihuiyizhidu。zhuzhongzongjietuiguangxianjinjingyanhedianxing。yunyong“13710”xinxidubanxitong,qianghuaduban、tongbao、wenxiao。jujiaogongzuozhongdian、dingqiducujiancha、zhuzhongguochengkaohe、zengqiangzhengxiangjili、cujinzhengxianjinwei。

  disi,yaozhanxianzhenzhuashigan、wushidandangdezuofeng。7yue18rishangwu,shiweishujiguanjianxundaoshizhengwuzhongxindiaoyanzhidaogongzuo。19ri,shixingzhengshenpijuzhaokaibenxitongquantigongzuorenyuanhuiyi,chuandaxuexiguanjianxunshujidiaoyanshidejianghuajingshen。weiraoguanjianxunshujitichudezhengwufuwushixiangyaozuodao“yingjinbijin”;zhengwufuwuhuanjieyaozuodao“yingjianjinjian”、zai“tong”“rong”“zhi”sangezishangxiagongfu;zhuabanzi、daiduiwu,dazaoyouhuayingshanghuanjing“zhulijun”、zhengdangweiminfuwu“diyiren”sangefangmiandeyaoqiu,quantitongzhitanganshou、tansixiang,zhudongfansi,xunzhaochaju,fanxiangqianglie。

英雄联盟电子竞技  zai“bianqing、zhaochaju、mouduice、zhualuoshi”huodongzhong,shixingzhengshenpijushulixingchengleduiwujianshe、zhidujianshe、yewujianshe、zhengwudatingjianshe4gefangmian14gejutiwentidezhenggairenwuqingdan。jinyibuxihuagongzuocuoshi,bagongzuorenwuqingdanhua、mubiaohua,liqiugongzuotuijinyoudaobi、gongzuoguochengnengzhuisu、gongzuojixiaokekaohe;jinyibuqianghuagongzuoluoshi,jianggaigerenwumingquedao“yijuliangzhongxin”meigegongzuorenyuan,lianghuabiaozhun,guidingshixian;jinyibuzhuanbiangongzuozuofeng,zhidingle《guanyugongzuozhongxinqianyijiaqiangjicenglianxideshishifangan》,shixinglingdaoganbuhekeshirenyuanlianxixianquhezhengwudatingfuwuchuangkouzhidu,jiaqiangdiaochayanjiu,congyixianfaxianwenti、xunzhaocuoshi,zhidaotuidongzhengwugaige。

  xiayibu,shixingzhengshenpijujiangqidongfuwuchuangkoutongyongbiaozhunzhidinggongzuo。yushiweizuzhibu、shizhijiguangongweigongtongyanjiujiaqiangzhengwudatingchuangkoudangjiangongzuodejutibanfa,ba“zhendijianzaiyixian、babiaoganshuzaichuangkou”。zuzhikaizhanbumen“yibashoubanshitiyan”huodong,tuidongzhinengzhuanbian,gaijingongzuozuofeng。zuzhixiangguanbumenfuzerenhekeshirenyuanlunliujiangduzhengceyewu,cujingongzuojiaoliu,zengqiangbumenxietong。jianchizouchuqukaochaxuexi、genbanshixun,yinjinlaichuanjingsongbao、duizhengxiayaodengfangshi,qianghuaduiwunenglijianshe、suzhitisheng。kaizhanzhengwufuwuxingfengjiandupingyihuodong,rangshichangzhutitiaocuo、renminqunzhongpingjia。              (benbaojizhe)

  记者调查

  市政务中心新址正式启动运行,面积是原来的近10倍,硬件设施提档升级,经过专业培训的导服开展便民服务……新的政务中心面貌焕然一新,那么——

  新环境是否带来新气象

  7月12日至19日,记者多次探访新政务大厅,看到办事群众来来往往,窗口工作人员热情接待办事群众,认真受理服务事项,大厅管理有序,整体运行良好。但是,也还有一些不尽人意的地方。

  镜头一:

  7月12日8点50分,市政务大厅前已有一些前来办事的市民。“怎么还没有开门?”一位刚到的市民抱怨道。“新政务大厅试行‘朝九晚五’工作制了,你瞧。”一位早些时候到的市民给他解释,并指着大门上的告示牌说,“稍等等哇,快开了,我也是来了才看见。”

  与旧址相比,新政务大厅离市中心较远。据了解,他们参照一些外地政务大厅的做法,试行了“朝九晚五”工作时间制度。启动运行时,在《阳泉日报》和阳泉电视台做过为期一周的告示,现在,政务服务英雄联盟电子竞技上的公告也不见了。

  镜头二:

  记者正准备向总服务台咨询有关业务,却被一位看起来30岁左右的市民与导服人员的对话所吸引。

  这位市民一进门就向导服人员询问道:“请问,这里交钱可以用微信支付吗?”导服人员的回答很热情,但答复却不能让人满意,她说:“不太清楚,您到上面具体办业务的窗口问一下吧!”

  镜头三:

  新大厅面貌焕然一新,与以前面积狭小的旧址有着鲜明的对比。然而,记者找了半天没有发现上楼的电梯或楼梯,也没有任何指示标志。经过询问总服务台才知道,电梯在服务台背后。在不到10分钟的时间里,好多初次来这里的市民,几乎都问到了这样的问题——“请问电梯在哪里?”

  镜头四:

  在一层大厅摆放着一台可触摸的自助设备,记者想知道这台自助机有哪些功能。点进去,能看到政务大厅的简介和楼层分布示意图,但想进一步了解业务办理流程,操作却很费劲。据了解,该设备是从旧址直接搬过来的,虽然页面上有详细的内容分区,但功能却很单一,市民只能进行简单的查询,运行速度也很慢。

  记者正在翻看自助服务机的时候,从楼上下来的一位女士急冲冲地走到了总服务台询问:“这里哪儿有打字复印的地方?”当得知周围并没有可以提供相关服务的地方后,该女士失望地走出了市政务中心的大楼,嘴里还不停地嘟囔着:“哎!还得再跑一趟。”

  “周边没有打印的地方吗?”记者问工作人员。

  该工作人员表示,因为市政务中心刚刚搬迁,很多配套服务尚未及时跟进。市政务中心已经意识到这一问题所在,正在协调有关单位解决此事。

  “何时能到位?”

  “这个不太清楚。”

  接下来,记者通过实地查看,发现24小时自助服务区还没有建成,被广告板围挡起来。各楼层也几乎没有摆放智能化自助设备,办事群众要自助下载表单、打印证明等都无法实现。

  体   验

  7月16日下午,记者以办事群众身份进一步体验。

  机构改革是前段时间一件大事。机构改革后,许多部门合并,新的职能部门设立,机构改革过渡期的一些职能划转问题凸显,无形之中为市民办理业务形成了障碍。

  在四楼的行政审批服务办事大厅,记者一进门,就有穿着统一制服的导服人员迎上来。听说要办理消防方面的许可,工作人员直接将记者带到了工程建设项目审批综合服务窗口。记者以有工程要办理相关许可的名义进行咨询,一位工作人员拿出了市住建局的工作台账,交流中得知,现在消防的一些行政许可事项已经划转到住建部门,但他们对相关业务还不太熟悉,需要知道办理业务的具体名称,才能告知其需要准备的资料。

  随后,记者来到应急局窗口,看到服务事项中列有非煤矿山建设项目安全设施设计、危险化学品生产等9大项。但在和工作人员进行交流的时候,却被告知目前应急局可以受理的事项只有两大项,其他项已经在机构改革中划转到其他单位和部门。

  综合代理窗口是因一些部门办件数量少而设置的,由入驻该窗口的各部门轮换派人进行业务受理。目前,坐岗的是农业农村局工作人员,他对本部门审批业务如数家珍、非常熟悉,但对进驻该窗口的其他部门事项却不甚了解,如何办理难以给出明确的指引。

  在商事登记综合服务窗口,记者咨询有关问题,市场监管局业务人员对有关事项的回答很熟悉。但当记者问到能否对相关事项办理给予帮办时,工作人员回答:“跨部门的帮办服务还不能提供。”

  记者还了解到,在一些部门窗口,市民准备好了相关资料,还应先到局里的相关科室进行审核。

  采   访

  记者在多次探访市政务大厅的过程中,随机与办事群众和窗口工作人员进行了交流。

  在二层社保服务大厅,记者通过观察和随机采访窗口工作人员、办事群众了解到,养老保险、医疗保险两个中心业务事项多,现在正是业务办理高峰期。政务中心虽然配备了引导服务人员,但对两个中心的业务事项并不熟悉,所以存在前来办事的一些群众,有时不能直接找到对应的办事窗口,出现柜台前人流拥堵、声音嘈杂的情况。

  在医保中心服务窗口,记者问一位办事群众:“来新政务大厅办事,感觉怎么样?”其回答:“感觉挺好的,就是乘车不太方便。我是阳煤职工,阳煤医保搬到这里后,要是能开通矿上到政务中心的公交车就好了。”窗口的一位工作人员说:“南大街和开发区方向也应该增加几条直达的公交线路。”据了解,现有23条公交线路途经新政务大厅。其中,阳泉公交公司专门从李家庄新村延伸过来3条。

  在四层大厅,记者采访了一位在自助查询机前查看办事指南的群众。记者问:“有没有在网上申请办理过审批事项?”答:“暂时还没有。”问:“平时在手机上办过哪些事儿?”答:“缴过水电费。”问:“你知道通过手机还能办理哪些事儿吗?”答:“养老认证、公积金查询,这些好像都可以。”

  采访中,不少市民表示,政务大厅的设施条件有了大的改善,这里的环境更能代表城市开放的形象,配套的停车场等设施也方便了办事群众。同时,市民们也提出了不少意见和建议,比如行人穿越停车场和办事大厅之间的公路时,安全隐患大,希望尽快采取架设人行天桥、安装红绿灯等措施,保障群众人身安全;希望尽快完善大楼内外的配套设施……

  带着这些问题,记者采访了市政务中心负责人。中心负责人告诉记者:“大家反映的问题都很客观,由于政务中心新大厅启用时间不长,很多工作还在磨合当中。比如,大厅管理制度规范,大厅内的咨询引导服务,自助服务设备的配备,帮办代办服务等等。这些事项我们都考虑到了,有的正在实施,还有一些需要协调有关方面共同解决。我们将尽快把存在的短板补起来,真正实现新大厅、新气象、新体验。”(本报记者)

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